Return & Refund Policy
Last updated: 22 July 2026
Your satisfaction matters to us. Because honey is a sealed food product, we handle returns a little differently from other goods — please read the below.
Change-of-mind returns
For food-safety and hygiene reasons, we cannot accept returns or exchanges for change of mind, or for jars that have been opened or used (unless there is a genuine quality issue). This protects every customer and keeps our honey pure and untampered.
Damaged, leaking or wrong items
We stand fully behind every jar. If your order arrives damaged, leaking, or you received the wrong item, we’ll make it right:
- Contact us within 48 hours of delivery.
- Share your order number and a photo of the item and packaging.
- We’ll arrange a free replacement or a full refund — your choice.
How refunds are issued
- For cash-on-delivery orders, refunds are made by bank transfer, JazzCash or EasyPaisa to your account.
- For online/card payments, the refund is returned to your original payment method.
- Approved refunds are processed within 5–7 working days.
What isn’t covered
- Opened or partially used jars, unless the product itself is defective.
- Claims reported more than 48 hours after delivery.
- Natural characteristics of raw honey — for example crystallisation, which is normal and reversible (stand the jar in warm water). This is a sign of pure, raw honey, not a defect.
How to raise a claim
Message us on WhatsApp at +92 334 9999061, call our office at +92 315 8255464, or email info@honeybankuae.com with your order number and photos. We aim to resolve every genuine claim quickly and fairly.